Return & Refund Policy

At AVORA, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition as received
• In its original packaging
• With all tags, labels, and accessories included
• Free from stains, odors, damage, or signs of use

To start a return, please contact us at:

[your email address]

Please include your order number and the reason for your return request.

Returns sent back without contacting us first may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used or worn items
• Items without original packaging or tags
• Gift cards
• Sale or clearance items, unless defective
• Personal care or hygiene-related products, if applicable

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Damaged or Defective Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at:

[your email address]

Include your order number and clear photos of the issue so we can resolve it quickly.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

For size or color exchanges, please contact us first to check availability.

Order Cancellations

Orders can only be cancelled within 24 hours of purchase, as long as the order has not already been processed or shipped.

Once an order has been processed, we may not be able to cancel it.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as processing times may vary.

If you have done this and still have not received your refund, please contact us at:

[your email address]

Contact Us

For any return or refund questions, please contact us:

AVORA
Email: [your email address]
Website: [your website URL]